PRIVACY POLICY
Last updated: 25th August 2026
Our commitment to your privacy Brightwell Pathways is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry or otherwise interact with Brightwell Pathways. We aim to be clear about what information we collect, why we need it and how we use it.
1. WHO WE ARE
Brightwell Pathways provides trained and experienced practitioners who deliver practical SEND, autism and behavioural support at home, in schools and in the community. Support is tailored to each child or young person’s needs, age and circumstances, with access to specialist professionals through our referral network when additional expertise is required.Brightwell Pathways is a specialist autism and SEND support organisation providing practical support, guidance and resources for children, young people and their families, as well as working with schools and Local Authorities.
Data Controller: Brightwell Pathways Limited, trading as Brightwell Pathways
Email: hello@brightwellpathways.com
Registered office: [REGISTERED OFFICE ADDRESS]
ICO registration number: [ICO REGISTRATION NUMBER]
2. What Information We Collect
We may collect information you provide when you contact us or make an enquiry, including your name, email address, telephone number, organisation and information contained within your enquiry.We may also collect limited technical information when you use our website, such as your IP address, browser type and information about how you use our website.We only collect information that is relevant and necessary for the purposes described in this policy.
3.Why We Collect Your Information
We use your information to:
respond to enquiries and requests;
arrange consultations or communicate with you;
provide and manage our services;
work with families, schools and Local Authorities where appropriate;
improve our website and services;
maintain appropriate business records;
and comply with our legal and regulatory obligations.
We do not sell or rent your personal information.
4. Lawful Basis & Special Category Data
We process personal information in accordance with UK data protection law, including the UK GDPR.Depending on the circumstances, our lawful basis may include legitimate interests, performance of a contract, legal obligation or consent.Where we need to process special category information, such as information relating to health or support needs, we will only do so where a lawful condition for processing applies and where the information is necessary and appropriate for the purpose.
5. How We Store & Protect Your Information
We take appropriate technical and organisational measures to protect personal information from loss, misuse, unauthorised access or disclosure.Access to personal information is limited to those who need it for legitimate business or service-delivery purposes.We retain information only for as long as necessary for the purpose for which it was collected, or where required by law or our record-keeping requirements.
6. Who We Share Information With
We may share information where necessary and lawful with:
schools and Local Authorities;
professionals or organisations involved in providing or coordinating support;
trusted service providers who help us operate our website, systems and business;
professional advisers; and regulators or authorities where we are legally required to do so.
We require appropriate data protection arrangements where third parties process information on our behalf.
7. International Transfers & Your Rights
Some of the technology and service providers we use may process information outside the UK. Where this occurs, we will ensure that appropriate safeguards are in place in accordance with applicable data protection law.You have rights under UK data protection law, including rights to access, correct, delete or restrict the use of your personal information, and in certain circumstances to object to processing or request data portability. Where we rely on consent, you may withdraw it at any time.
8. Complaints & Contact
If you have a question or concern about how we use your information, please contact us first:
Email:hello@brightwellpathways.com We will deal with your concern in accordance with applicable data protection requirements.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.